> ## Documentation Index
> Fetch the complete documentation index at: https://betterdatainc.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Observability

> Monitoring health and conversation quality

The Better Data LLM Gateway provides comprehensive observability features to help you monitor the health of your integrations and the quality of your AI-driven commerce.

## Health Checks

Every gateway instance exposes a `/health` endpoint that returns the status of connected backends and Redis.

```bash theme={null}
GET /health
{
  "status": "ok",
  "version": "1.0.0",
  "backends": {
    "products": "connected",
    "cart": "connected"
  },
  "session": "connected"
}
```

## Metrics

We export metrics in OpenTelemetry format, compatible with Prometheus, Datadog, and New Relic.

* **`gateway.request.count`**: Total requests received.
* **`gateway.tool.latency`**: Time taken for a backend to return tool results.
* **`gateway.session.active`**: Number of concurrent active commerce sessions.

## Audit Logs

On the **SCM Pro** tier, you can enable full Audit Logs. This records every interaction between the LLM and your backends, allowing you to review "hallucination incidents" and optimize your [System Prompts](/reference/security).

## Conversational Analytics

The Better Data Cloud dashboard provides qualitative analytics:

* **Common Search Failures**: What are users asking for that you don't have?
* **Cart Abandonment by LLM**: Is one AI provider "losing" users during checkout more than others?
* **Top Converting Personas**: Which AI personalities drive the most sales?

[Learn more about Analytics ->](/hosted/analytics)